The Fuji Resort Hotel (hereinafter = the hotel) recognises the importance of protecting personal information in the information society and has established the following policy on the handling of customer information. The hotel is committed to the proper protection of customer information in accordance with this policy and would appreciate your understanding and cooperation.

1) Approach to the protection of information.

• We will comply with the Act on the Protection of Personal Data and other relevant laws and regulations and handle the information appropriately. We will also strive to improve the handling of this information as appropriate.
• The company shall clarify the rules for the handling of personal data and ensure that all employees are aware of them. We also request our business partners and others to handle personal data appropriately.
• When collecting personal information, the purpose of use is specified and notified or published, and personal information is handled in accordance with that purpose.
• Appropriate management is carried out by taking the necessary measures to prevent leakage, loss or falsification of personal data.
• Requests from individuals to disclose, correct, delete, stop using, erase or stop providing to third parties their personal information in our possession will be accepted at the designated contact point and will be dealt with in good faith.
• Information on corporate customers, etc. will also be handled appropriately in accordance with the above, taking into account the purpose of use, public knowledge of the information, etc. and in compliance with the relevant laws and regulations.

2) Customer information.

• 1. Purpose of use
  In the course of its business, the museum may obtain information such as the name, address and telephone number of the customer (hereinafter referred to as "customer information") when receiving various applications, etc. This information will be used for the purpose of sending products to the customer, informing the customer of products and services if the customer agrees to it, and preparing statistical data for internal use. Translated with www.DeepL.com/Translator (free version) 　In order to facilitate the above-mentioned operations, the hotel may outsource part of its work to subcontractors. In such cases, the hotel may provide customer information to these subcontractors to the extent necessary. In such cases, the museum will enter into a contract with the subcontractor regarding the handling of the information and otherwise supervise the subcontractor appropriately.
• 2. disclosure and provision to third parties
  The hotel will not disclose or provide customer information to third parties, except as stated in "1. Purposes of use" and in any of the following cases.
  (1) With the consent of the person concerned
  (2) Where disclosure or provision is required by law.
  (3) Where it is necessary for the protection of a person's life, body or property and it is difficult to obtain the customer's consent.
  (4) Where it is particularly necessary to improve public health or to promote the sound development of children and it is difficult to obtain the customer's consent.
  (5) Where it is necessary to cooperate with the State or local authorities in the execution of their official duties, and where obtaining the customer's consent would interfere with the execution of those duties.
  

3. disclosure

If a customer wishes to request disclosure of their own information in relation to customer information held by the museum, the museum will respond within a reasonable period of time and to a reasonable extent after confirming the identity of the person making the request (or their representative).

4. corrections, etc.

If a customer wishes to correct, add to or delete his or her own information held by the museum, the museum will correct, add to or delete the information within a reasonable period of time and to a reasonable extent if the information is inaccurate, after verifying that the person making the request is the person in question (or his or her representative).

5. cessation of use and erasure - cessation of provision to third parties

If a customer wishes to stop the use, erase or stop the provision to third parties of his or her information held by the museum, the museum will stop the use, erase or stop the provision to third parties within a reasonable period and scope after confirming that the person making the request is the person in question (or his or her representative). 　If we stop using or erase part or all of this information, we may not be able to provide the service you have requested, although we would appreciate your understanding and cooperation. (Please note that we may not be able to comply with requests to cease use or erase information held in accordance with the relevant laws and regulations.)

6. Method and contact point for receiving disclosure

The following requests for disclosure of customer information held by the hotel and enquiries about the hotel's handling of customer information should be made by the following methods. 　Please note that requests for disclosure that do not comply with this reception method may not be granted.

(1) Contents of disclosure, etc.

• In accordance with this Privacy Policy, we have established internal regulations regarding the protection of personal data and have given clear policies for the handling of personal data to our directors, employees and other staff members.
• We have in place a system of internal audits to ensure that personal data is adequately protected.

(2) Reception, etc.

• 1) Reception contact. Reception by telephone is handled by the department that holds the customer's information, but if the customer does not know the telephone contact details for that department, please contact the reception desk of the representative listed below. Applications can be received by post at the contact details below.
• (2) Reception procedures and response After confirming the identity of the person in question (or their representative), the museum will reply in writing or by a method deemed appropriate by the customer and the museum. Depending on the nature of the request, you may be asked to submit an application form prescribed by the museum. Please note that it may take a few days for the hotel to reply.